Kannawaen

This was easy by far one of the best experiences I’ve ever had with my family traveling. Upfront it is a beautiful location very conveniently located to visiting five of the seven “Hells”. The grounds provide a calm and relaxing environment with mountain views. The staff was exceptional and patient helping us truly enjoy this place with our young children. Our room included and in room traditional Japanese bath. We were able to launch by car to visit Kifune castle and Takasakiyama. Despite initially being told reservations would not be available for Teppanyaki the staff went above and beyond to try to find an opening and ultimately accommodated us. The food was excellent. The location is also convenient to a nearby 7-Eleven for snacks and re-supply for day outings. The check-in and checkout process works very well.

From the time we arrived we were welcomed greatly and was greeted by staff in our native language which took us by surprise. Apparently there are many staff versed in different languages to assist guests from around the world. I was impressed. The room was huge and the amenities were all there, it did not lack anything. I loved that they provided a rubber duck for the kids to play with in the private bath area. The view from our room was great - overlooking the steamy scenery of Beppu. I loved the private bath, we got an indoor and outdoor one, though the outdoor one is very dark at night since there were no lighting probably around the bath probably to protect privacy. The food served for breakfast and dinner were decent. We liked the teppanyaki dinner and the kids meals were delicious.

Absolutely stunning hotel and room. I’ve never felt as relaxed as I have staying at a hotel before, the room with the private onsen is 100% worth it. We tried both the breakfast and the dinner (not the tenpanyaki option), and the food was delightful albeit pricey. Location wise the hotel is perfect if you want to see the hot springs, being practically in between 2 of the 7 hells. Would definitely come again if I’m ever stressed.

The place exceeded my expectations; The room was beautiful & had two private onsen bath, one indoor the other outdoor but private. The dinner was outstanding, had wagyu & seafood; & breakfast was outstanding. It was worth the money to enjoy & relax in a wonderful environment. The rooftop onsen was excellent also. You can't go wrong staying here.

Everything! We had such an amazing stay our room/house was by the pond. The children could feed the koi from our private balcony. The outdoor private onsen was lush. The indoor one was also great as we could adjust the temperature to suite smaller children. The room was extremely spacious. The staff were very friendly especially to our children. The teppanyaki dinner was good. We use their free shuttle service back and forth from the station.